Evaluation of the After Hours GP Helpline

Patient intention and self-reported compliance in relation to emergency department attendance after using an after hours GP helpline

R McKenzie, D Dunt, A Yates

2016-10-01

Objective: To determine ED attendance and compliance with GP advice following a call to an after hours telephone triage and advice..

Consumer awareness, satisfaction, motivation and perceived benefits from using an after hours GP helpline – a mixed methods study

R MCKENZIE

2016-07-04

Background: The 'after hours GP helpline' (AGPH) was added to the nurse triage and advice services in Australia in July 2011 with ..

The league of extraordinary generalists: A qualitative study of professional identity and perceptions of role of GPs working on a national after hours helpline in Australia

R McKenzie, M Williamson

2016-04-22

Background: Telephone triage and advice services (TTAS) have become commonplace in western health care systems particularly as an ..

Who uses the 'after hours GP helpline'? A profile of users of an after-hours primary care helpline

R McKenzie, M Williamson, R Roberts

2016-01-01

Background The 'after hours GP helpline' was added to the existing 24-hour nurse triage and advice lines in Australia in July 2011..

Calling for the doctor: using simulated patients to assess the quality of nurse and GP advice on an out-of-hours telephone helpline

R MCKENZIE, D Dunt, M Robinson

2015-06-01